Your privacy matters to us

1) Scope

This Policy applies to information we collect online (including through our website), and offline (for example, when you contact customer support). It does not cover third-party websites or services that we do not control.

2) Information We Collect

We may collect the following categories of information, depending on how you interact with us:

• Identifiers: name, email address, phone number, shipping/billing address.
• Commercial information: products considered/purchased, order history, preferences.
• Payment information: payment method details are typically processed by secure payment providers; we may receive limited payment-related data (e.g., last 4 digits, payment status).
• Customer support content: messages, chat transcripts, emails, and call notes when you contact us.
• Device & usage data: IP address, browser type, device identifiers, operating system, pages viewed, links clicked, and approximate location derived from IP.
• Cookies & similar technologies: for site functionality, analytics, and advertising (where applicable).

Sensitive information: We do not intentionally collect sensitive personal information (e.g., government IDs, precise geolocation, health data) unless you voluntarily provide it and it is necessary to fulfill your request.

3) How We Use Your Information

We use personal information for business and commercial purposes such as:

• Providing, operating, and maintaining our website and services.
• Processing orders, payments, shipping, returns, and exchanges.
• Communicating with you about your account, orders, and customer service requests.
• Personalizing content and improving user experience.
• Detecting, preventing, and investigating security incidents and fraud.
• Performing analytics, debugging, and improving site performance.
• Sending marketing messages (where permitted by law and your choices).
• Complying with legal obligations and enforcing our terms and policies.

4) Cookies, Analytics & Advertising

We use cookies and similar technologies (like pixels and SDKs) to keep the website working, remember preferences, understand usage, and (if enabled) measure advertising performance.

• Essential cookies: needed for core functionality (e.g., shopping cart, security).
• Analytics cookies: help us understand how visitors use the site and improve it.
• Advertising cookies: may be used to show more relevant ads and measure campaigns (where applicable).

You can control cookies through your browser settings. If you disable cookies, some features may not function properly.

5) How We Disclose Information

We may disclose personal information in the following situations:

• Service providers: vendors who help us operate (e.g., hosting, analytics, payment processing, shipping, customer support).
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
• Legal & safety: to comply with law, respond to lawful requests, and protect rights, safety, and security.
• With your direction: when you request or consent to sharing.

We do not sell personal information in the traditional sense. However, some U.S. state privacy laws define “sale” or “share” broadly (including certain advertising disclosures). Where applicable, you may have the right to opt out (see below).

6) U.S. State Privacy Rights (California and Other States)

Depending on your state of residence, you may have rights to request access to, correction of, deletion of, or portability of certain personal information, and to opt out of certain processing.

• California (CCPA/CPRA): right to know, delete, correct, and opt out of “sale”/“sharing” (as defined), and limit use of sensitive personal information (where applicable).
• Other states (e.g., VA/CO/CT/UT and similar laws): may provide access, deletion, correction, portability, and opt-out rights for targeted advertising and certain profiling.
• Non-discrimination: we will not discriminate against you for exercising your privacy rights.

To exercise rights, contact us using the details below. We may need to verify your request (e.g., confirming account access or certain identifiers). If you use an authorized agent, we may request proof of authorization and verify your identity.

7) Nevada Privacy Notice

Nevada residents may have the right to opt out of certain “sales” of covered information under Nevada law. If applicable, you can submit a request using the contact information below.

8) “Do Not Track” Signals

Some browsers transmit “Do Not Track” signals. Because there is no uniform industry standard for responding, our website may not respond to such signals at this time.

9) Data Retention

We keep personal information as long as reasonably necessary to provide services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

10) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no security measure is perfect, and we cannot guarantee absolute security.

11) Children’s Privacy (COPPA)

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

12) International Visitors

If you access our services from outside the United States, your information may be transferred to and processed in the United States where data protection laws may differ from those in your jurisdiction.

13) Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing information.

14) Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and reflected by updating the “Effective Date.” We encourage you to review this policy periodically.

15) Contact Us

For questions, requests, or concerns about this Privacy Policy, contact:

Stilmoni
312 W 2ND ST UNIT A1112, Casper, Wyoming
+1 (814) 786-0040
hello@stilmoni.com